phluck Privacy Policy

1. What Information We Collect

When you register for a phluck account or use our platform, we may collect the following types of information:

• Personal identification details — full name, date of birth, and government-issued ID information required for age and identity verification.
• Contact information — email address and mobile number used for account communication and support.
• Financial information — payment method details, transaction history, deposit and withdrawal records processed in Philippine pesos (PHP).
• Device and usage data — IP address, browser type, operating system, and session activity logs collected automatically when you access the platform.
• Communications — messages you send to our support team through the FAQ page or other support channels.

We collect only the information necessary to provide and improve our services. We do not collect sensitive personal information beyond what is required for verification and regulatory compliance.

2. How We Use Your Information

The personal data we collect is used solely for the following purposes:

• Verifying your identity and age to comply with applicable Philippine regulations on online gaming.
• Processing deposits, withdrawals, and other account transactions in Philippine pesos.
• Sending account-related notifications, security alerts, and customer support responses.
• Monitoring platform activity to detect fraud, protect against abuse, and maintain fair play for all users.
• Improving our platform performance, fixing technical issues, and enhancing the overall player experience on mobile and desktop.
• Complying with legal obligations, including requests from Philippine regulatory bodies or law enforcement agencies where required by law.

We do not use your personal information to build advertising profiles or sell data to third-party marketing companies. Any communication we send related to promotions will be limited to phluck platform offers and can be opted out of through your account settings.

3. Sharing of Your Data

phluck does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share limited data with trusted third parties only in the following circumstances:

• Payment processors — to facilitate deposits and withdrawals in Philippine pesos through approved payment channels.
• Identity verification providers — to confirm your age and identity as required under Philippine gaming regulations.
• Regulatory and legal authorities — when required by law, court order, or official government request applicable in the Philippines.
• Platform security partners — to detect and prevent fraudulent transactions and protect the integrity of the platform.

Any third party with whom we share data is contractually required to handle it securely and use it only for the purpose for which it was shared. We do not authorise third parties to use your data for their own marketing or profiling activities.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law or regulatory guidelines applicable to online gaming operators. Transaction records are typically retained for a minimum period to satisfy legal and audit requirements. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. If you would like to know more about how long specific data is kept, you can reach our support team through the FAQ page.

5. Your Rights as a Data Subject

Under the Philippines Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal information held by phluck:

• Right to be informed — you have the right to know what personal data we collect and how it is processed.
• Right to access — you may request a copy of the personal information we hold about you at any time.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure — subject to legal retention obligations, you may request the deletion of your personal information when it is no longer necessary for the purpose it was collected.
• Right to object — you may object to the processing of your data for specific purposes, including direct marketing communications.
• Right to data portability — you may request that your personal data be provided to you in a structured, commonly used format.

To exercise any of these rights, please reach out to our support team via the FAQ page. We will respond to all valid requests within the timeframe prescribed by applicable Philippine law.

6. Security Measures

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure storage protocols, access controls, and regular security reviews. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role by keeping your login credentials confidential and by notifying us immediately if you suspect any unauthorised access to your account.

7. Cookies and Tracking Technologies

phluck uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage patterns. These technologies help us deliver a smoother, faster experience on both mobile and desktop devices. You can control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertisements or to track your activity across other websites outside of the phluck platform.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered players through a notice on the platform or by other appropriate communication methods. We encourage you to review this page periodically to stay informed. Continued use of the phluck platform after any update constitutes your acceptance of the revised Privacy Policy. If you have any questions about a specific change, our support team is available through the FAQ page.